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 Is third-party software support right for you?The rapidly consolidating software industry has typically offered its customers a ‘one size fits all’ approach to software support. This has led many companies using stable software platforms to question the value of this approach and look at their options for software support. At Alui we believe you should have all the facts that will help you make the best decision in choosing your software support provider. Companies are increasingly reviewing all of their operating costs to ensure that they are receiving good value for money. In turn this leads many companies to explore alternative software support providers in order to significantly increase the return on these investments. |
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Support ServicesOur support service hinges on our commitment to the provision of high quality technical support. We will work with you as a prospective customer to understand whether your business will benefit from Alui’s service as an independent support provider. If your business relies on Hyperion Enterprise software to support key business and finance processes, then you may have decided to wait until new technologies have proven their stability and maturity. If you have chosen to take this approach, Alui can work with you to maximise your return on the investment you have made in the software versions you are currently using. Key benefitsThe benefits that you will receive under our support programme include: - Lower support fees - Save 50% on your annual support fees.
- Annual support review - To validate your support requirements and ensure Alui’s proactive understanding of your business & reporting cycle.
- High level of personal service - Work with an assigned, UK based technical support specialist who understands your business and your technical environment.
- No forced upgrades - We commit to supporting your current release for as long as you need.
- Increased ROI on your original software purchase - A longer release lifespan means resources are made available for use elsewhere.
- Upgrade support included
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